The difference between a happy and an unhappy customer
Fulfilment covers a lot of processes:
- Processing of orders in your webshop
- Stock management
- A timely delivery
- Payment processing
- Customer service
- The sending of issues which are not delivered
- The sending of welcome gifts
- Exchange and reshipping items
All of these processes are very time-critical and labour-intensive.
Everything under one roof
Abonnementenland does not only offer subscription management but also the fulfiment for its clients. Our customer service has a frequent contact with the visitors of your webshop and your subscribers. De huge benefit of this combination is that customer service, stock and fulfilment takes places under one roof. Therefore the communication lines are short and there can be acted quickly.